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How to build a winning professional services organization. Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services--from support and education services to managed, consulting, and productized services. Managing the professional services business at every stage of its lifecycleFocusing on the key factors that drive success: revenue, references, and repeatabilityResponding to the unique challenges faced by professional services in product-based companiesAligning services with the rest of the organizationEstablishing effective metrics and business review processesThe four phases of building a successful professional services organizationFrameworks for organization, project delivery, solutions development, and operational infrastructureCustomer engagement models and workflows Drawing on their experience working with leading technology service providers, the authors cover every aspect of professional services: strategy, tactics, and operations. From financial models to customer relationships, "Building Professional Services" will help you transform the promise of services into a profitable reality. "This book is a significant contribution and a practical guide to a fast-evolving frontier. With clearly expressed views andrecommendations, it will stimulate both thought and action."--David H. Maister, co-author of "First Among Equals""Extraordinary insight into the issues faced when building a professional services business unit at a product company."--Kenneth Coleman, Sr.

HOW TO USE A CONSULTANT IN YOUR COMPANY Today’ s consulting industry is immense.Consultants can be found in virtually every conceivable field, from accounting to advertising, from human resources to politics.They advise the world’ s great corporations on the creation of new products; set up computer systems; provide guidance in managing cash flow and data; and even sit at the right hand of policymakers in government.In this chaotic age of new technologies, downsizing, and reengineering, chances are your company will require the services of a consultant– and to remain competitive, managers must become skilled in getting the most from the client/consultant relationship. How to Use a Consultant in Your Company steps in where the consulting literature leaves off, giving you expert, real-world guidance in finding the right consultants and making effective use of them.John McGonagle and Carolyn Vella offer a no-nonsense look at the big picture of consulting, helping you decide whether or not you need a consultant and navigate all the policy decisions, management issues, and legalities involved. You get hands-on advice on controlling the entire process, from establishing your needs to the necessary paper trail, with answers for every question– from what a company policy on consultants should cover to what makes up the written contract.McGonagle and Vella also tackle one of the most difficult– and therefore most ignored– areas in dealing with consultants: budgeting for them.

Zeborg - Zeborg Inc was formed in 2000 by a group of management consulting partners from the Mitchell Madison Group. By combining management consulting and the latest software advances, Zeborg was able to provide strategic sourcing services.

Lufthansa Systems - Lufthansa Systems GmbH is an IT services provider and a wholly-owned subsidiary of Lufthansa. Despite the company's origin it does not only provide services in the aviation sector, but all kinds of IT services from infrastructure to application development and consulting.

National Association of Healthcare Consultants - The National Association of Healthcare Consultants (NAHC) is the largest trade association in the United States for persons and firms who provide administrative consulting services to the healthcare industry. The NAHC was incorporated in September, 1992, with 300 charter members.

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Business Service Management Consulting - Business Service Management Consulting Building Professional Services by Thomas E. Lah, How to build a winning professional services organization. Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, business service management consulting and delivering both quality services business service management consulting and superior margins. Building Professional Services introduces a complete, ...

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